Experiment Shows that AT&T Service Sucks in San Francisco

With the constant barrage of commercials over who provides better service—Verizon or AT&T—trying to figure out who really does offer the best service can be tremendously difficult. The San Francisco Business Times, with the help of many different people in the Bay Area, began a project to document wireless dead zones.

 

Using a simple form, a user can submit where they are trying to use their cell phone and which plan they have. Currently, there are five options: AT&T, Sprint, T-Mobile, Verizon and Other. Once they submit it, a bullet point appears on the Yahoo Map. Each bullet point includes where the user tried to use their phone and which plan they had.

 

Looking at the results, the majority of them that pop up are AT&T. For many users, they cannot find any service whatsoever. Entire streets produce nothing for many AT&T users and that has them frustrated as is shown on the experiment.

 

According to one person on Divisadero Street in San Francisco, “I hate AT&T. All of a sudden about 3 weeks ago, I cannot call out and have zero bars. No text can send and I cannot get anything coming in.”

 

It should be noted that there are dead zones for T-Mobile, Sprint and Verizon. However, when looking at a page of 50 results, at least 40 of them tend to be AT&T which has many in the Bay Area frustrated. And, it has them praying for a Verizon iPhone.

 

However, it begs the question: what really can be done?

 

Building new cell towers in cities is very difficult because getting clearance is hard. However, some people feel that the customer service in response to this is horrible.

 

“Still, AT&T could offer discounts or partial refunds or you know, their rip-off MicroCell, to customers affected for free. Instead, we just get perpetual promises that things are getting better when in fact the opposite may be happening,” MG Siegler of Tech Crunch argues.

 

AT&T contacted Siegler and begged him to add an update to his post. In that update, it says that AT&T is only responsible for 83 per cent of the dead zones in the Bay Area.

 

This test has been conducted only in the San Francisco area. However, it does make some people wonder if AT&T is really that bad everywhere else. According to Verizon commercials, it really is that bad. And, being responsible for 83 per cent of the dead zones in one city might suggest they are responsible for them in many areas.cell phone spy software mobile phone mobile phone softwares