Shipping issues

So I ordered a 42" Plasma TV at a great price on 3/1. When I fished ordering it said the estimated delivery date would be today 3/5. Obviously I was thrilled with the speed but not convinced. The order shows even still that the tracking and carrier data are unavailable. This made me nervous but I read on the dell site that it could take 3 days for the tracking # to be updated and if I haven't received an Email saying it was delayed I should be fine. So what the heck I'll take today off work so I don't miss it. By 2pm I'm getting worried so I call customer service. They couldn't even tell me what carrier had it. She told me she would report it and I could expect a response in 48 hours. "So it is for sure not coming today right?" I said. "Well the delivery date is the 5th so it should." At that point I knew she had pretty much the exact info I have and either didn't have the ability or desire to help me further. It is now after 5pm and I am wishing I had stuck with my instinct to assume it wouldn't actually get here when they indicated. Even if by some miracle it actually shows up today I'm not terribly impressed all the way around.cell phone spy software mobile phone mobile phone softwares cell phone softwares