Tuesday, February 1, 2011
W2607C LCD TV with the same W2600 power issue
My Dell W2607C LCD TV has the same no power issue. I had it less than 3 years and have taken really good care of it.I shut it off after watching some tv to go get dinner. Two hours later I tried turning it on and I got nothing. Not even a blink of the LCD. Power LED turned blue, then blinked orange.�A week ago I finally called Dell Customer service. Of course, I was on hold for nearly 20 minutes. After giving all the pertinent information regarding my Dell 26"LCD/TV, the operator (in very broken english, I might add) guided me thru all the troubleshooting steps I had done already. None of the troubleshooting worked.She tried pulling the old "contact your cable company" line, but I told her the cable is fine cause it's also plugged into a second tv. She then tried to explain that since it was out of warranty it could not be replaced. I didn't leave it at that and began to explain how Dell sold me a defective product and that I have had LCD monitors and TVs last longer than 2 years and how it was unfair for a loyal customer to be treated in this way. She then tried to send me off to another tech support service, but the only difference is that they were gonna charge me. I said 'No' and then asked for her supervisor.He tried to give the same line about 'out of warranty' and I told him that this is not an uncommon problem and that if he googled 'Dell 26" TV not powering up', he'd see that there are a lot of consumers out there with the same problem as me.He then said, "Oh but the problem you speak of is with the 2600 series model not yours, yours is the 2607C." I replied, without hesitation, "But it is still part of the same series, is it not? And it looks like the same problem was overlooked when they made the one I bought."�I was told someone of a 'higher authority' would contact me but their calls have been rather erratic and I cannot return their calls only leave voicemails. I do get emails saying how they just tried calling and when they say that they would call between a certain time the next, I end up wasting time waiting for a call that never comes.�As a last resort, I am posting on here in hopes that I will get response and not have to deal with scripted customer service.�I have ordered from Dell recently, out of good faith. If I'm stuck with a very expensive paperweight, I might as well returned my recent purchases and cut off all ties with Dell completely.mobile spy
spy text messages
Sources......
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